For refundable fares, a processing fee by Shiva Travel Customer Service may be charged for all permitted cancellations. All of airline’s service fees and airline tickets are NON-REFUNDABLE. Vacation protection insurance can be refunded within 10 days of purchase in case the travel has not begun and the customer has called the customer service of airline to cancel. All cancellations should be done via phone only. Refund requests will be accepted only after following conditions have been met:
For flight ticket refunds, it is difficult to provide exact date or time it may take for the refund process. All requests for refunds are processed in a sequence. Once a notification is sent to the customer service agent, an e-mail notification will be sent by us to confirm such request. However, this notification is just an acknowledgement of your request and does not automatically qualify you for a refund. Upon receiving the request, we work with the concerned airlines to arrive at a waived amount based on the rules of the airlines and then notify you the decision of the airlines. Please note that we depend on the airlines to receive refunds. After approval of refund by the airlines, it might take some additional time for the same to reflect in your credit card statement. Generally, a penalty is charged for refunds by all airlines. The entire process, from receipt of your refund request to reflection of the same in your credit card statement, might take 60-90 days. Apart from the refund penalties imposed by the airline, a fee for processing this refund will be charged by Shiva Travel. These fees will be assessed only if the airline has authorized the refund or a waiver has been received and when such refunds are permitted by rules of the airline. In case the airline does not process your refund, we will refund you the processing fees charged by us.
For itineraries where the airline permits changes, a change/exchange fee is charged by Shiva Travel, along with fare difference if any and airline penalties. The total cost of the exchanged ticket can be rightly ascertained by calling our customer centre. Our Ticket Exchange fees (not including airline penalty fees and fare difference)- For Domestic Travel where the Departure Date is more than 7 days away – up to $200, Domestic Travel where Departure Date is within 7 Days - $250, International Travel where Departure Date is more than 7 days away – up to $300, International Travel where Departure Date is within 7 days away $400. We make no additional representation for our exchange fees except the assistance of an agent in locating your new desired flights and making attempts to re-book new flights subject to availability and other factors.
Our hard work and commitment to providing the best deals and services is what keeps our customers coming back to us.
Paris, France's capital, is a major European city and a global center for art, fashion, gastronomy and culture.
Amsterdam is the Netherlands’ capital, known for its artistic heritage, elaborate canal system and narrow houses.