Disclaimer Policy


The Information, Products, and Services offered by Shiva Travel may have errors or inaccuracies, including pricing errors. In particular, Shiva Travel does not give any guarantee of validity or veracity of its information. It disclaims all accountability and liability for any inaccuracies or other errors which are related to the information and description of flights, airfares, offers and other travel products and services displayed on www.shivatravel.com.

Shiva Travel also disclaims any liability for any direct, indirect, incidental, punitive, consequential or special damages due to the actions taken or not taken based on any or all the contents of this website or arising out of or in any way associated with usage of the website or with inability to use the website or any delay, or for any information, services and products, received through the website, whether based on contract, strict liability or otherwise, even if Shiva Travel has been advised of the possibility of damages.

In addition, Shiva Travel reserves the right to make correction in any pricing errors on its website and/or pending reservations made under an inaccurate price. In such a case, if available, Shiva Travel will provide you with the chance to keep your pending reservation at the accurate price or we will cancel your reservation without penalty.

Use of The Website

As a condition of the use of the Website of Shiva Travel, you should ensure the following:

  • - You are 18 or above 18
  • - The www.shivatravel.com must be used according to its ‘Terms and Conditions’
  • - Shiva Travel provides only the rightful reservations for you
  • - Each and every piece of information provided by you on this Website must be true, accurate, current and complete
  • - You will be completely responsible for any inaccurate/wrong/false information
  • - Shiva Travel preserves the right at its sole discretion to deny access to anyone to this Website and the services Shiva Travel offers, for any reason and at any time, including, but not limited to, for violation of the ‘Terms and Conditions’ of its use.


Communication Services

Shiva Travel provides a toll-free number which is available on its official website www.shivatravel.com . While calling and communicating with our customer executive service providers, you agree to use this service only to get information or give or take messages and information which is proper and related to the particular communication service. By way of example, and not as a limitation, you agree that when talking to our customer executive service providers, you will not:

  • - Abuse, defame, harass, stalk, threaten or otherwise violate the legal rights (for instance, rights of privacy and publicity) of others.
  • - You agree not to disseminate or distribute any wrong, profane, inappropriate, offensive, defamatory, infringing, obscene, indecent or illegal topic, material, name, or information.
  • - You agree to communicate only about the relevant topic, unless you possess or control the rights thereto or have received all necessary consents.
  • - Shiva Travel can only provide you information about its products, offers, services or schemes (which can be changed or modified without giving you any prior information) only that we are able to provide.
  • - You agree not to violate any guidelines or code of conduct, which may be applicable for or to any particular services offered by Shiva Travel.
  • - Force us to yield or otherwise get information about others, such as e-mail addresses, without their approval.


Validity & Eligibility

All prices for air tickets and airfares mentioned on www.shivatravel.com are subject to change without providing you with any prior notice. All errors and omissions are accepted. Fares have validity conditions and restrictions on sale. All airfares are quoted subject to seat availability at the time of making the booking.

International Travel

Shiva Travel doesn’t have or do not provide any particular information about foreign entry requirements or travel documents. It is your core duty to ensure whether or not you meet entry requirements and that your travel documents like visas (transit, business, tourist, and otherwise), and passports are in order and any other foreign entry requirements are considered to be met. We strongly urge travelers to review travel prohibitions, announcements, warnings, and advisories issued by the relevant government before making bookings to a foreign country.

Shiva Travel accepts no liability if your entry into a flight or country is restricted due to your failure of carrying your entire relevant document with you. You must check with the pertinent Embassy or Consulate for this information.



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Our Excellence & Vision

We must strive for excellence in whatever we do. Focus on continuous improvement in interactions with people, efficiency of processes, and the wellbeing of the organization. We must maintain focus on our customers, both internal & external, by giving them priority. Strive to exceed their expectations in terms of the value and quality delivered.